RULES

 

Goods that have retained their original appearance, labels, seals and original packaging are subject to exchange and return. The return is made in the presence of a document confirming the fact of purchase, within 14 calendar days in accordance with the laws of Ukraine. The buyer has the right to return the goods of proper quality to the buyer if the goods do not fit in size, color or style, and has the right to exchange the goods of improper quality for the same goods, if available, or choose another product for the same amount.

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If the exchange and return is made by Nova Poshta, shipment in Ukraine takes 1-2 days. We recommend a refund no later than 10 days after receiving the order to meet the deadline and receive a refund on time. Exchange and return of goods is carried out at the expense of the buyer, according to the tariffs of Nova Poshta.

 

Goods that are not subject to return and exchange in accordance with the legislation of Ukraine:

 

- Jewelry;

- underwear;

- swimwear;

- corsetry;

- gloves;

- hosiery;

- perfumes.

 

We ask you to carry out the fitting carefully so that in any case you can return or exchange the goods, together with all the accessories.

 

If the order was delivered by courier service FOUR4TEEN14, in Kiev, then the exchange and return is made personally by the buyer to the showroom of the brand at Mechnikov 14/1.

 

If the order was sent by Nova Poshta - exchange and return of goods is carried out in stores or with the help of our partners - "Nova Poshta". Shipment is made at the expense of the buyer in accordance with the tariffs of Nova Poshta.

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Send an exchange / return request by e-mail four4teen14brand@gmail.com (specify exchange / return and #order number in the topic), then wait for a response within 24 hours.

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We also want to draw your attention to the fact that the seller has the right to refuse an exchange / return if the buyer has not followed all the rules above.

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